Privacy Policy
Your privacy is very important to us. the big swell store, to the best of our ability, is dedicated to providing you with privacy and a safe and secure environment. Due to the nature of the the big swell store website ("the site") we will collect and use certain aspects of personal information provided by you. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
the big swell store will not release any personal information pertaining to our customers to persons or entities outside of our organisation without customer consent unless required by law or unless for the purposes of maintaining internal processes and function. Non - personally identifiable information including your IP address, browser details, pages visited and number of visits will also be collected. This information does not identify you personally and is simply collected for assistance with the ongoing maintenance and improvement of the site.
We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Any credit card details will be collected using a secure payment system. These records are not kept subsequent to their use strictly in terms of payment requested by you. We consider your security in purchasing with us a priority and use SSL encryption that will protect your data transmitted on the web. If you are uncomfortable purchasing online, you can pay by direct debit or call us on +64 021 481 997 to place your order by telephone.
Pricing Policy
All the big swell store products attract a Goods and Services Tax (GST) of 12.5%. All prices are quoted in New Zealand Dollars including GST but excluding freight charges. All prices are accurate at publication, however the big swell store reserves the right to alter or increase prices or to introduce new prices on our products at any time. Any such changes will be published in advance on our website. Specials and promotions on our website are exclusive to online and phone orders only.
Delivery Policy
We will make every endeavour to have your order dispatched within 24 hours of receipt. Please note that the expected delivery times depend on the availability of your order, your location and acceptance of payment. The delivery times are estimates based on third party calculations (Courier Companies) and we do not hold any responsibilities for the delays in delivery.
Within New Zealand: Delivery to any destination in New Zealand will be by courier and will be charged according to weight. The estimated time of arrival for your order once payment has been validated is 3-5 working days. We are unable to ship to P.O. Box addresses.
Overseas Orders: For orders to be shipped outside New Zealand, the big swell store will contact you via email to confirm your order and to arrange the preferred method of shipping. Upon acceptance of the freight cost your order will be dispatched. All delivery costs will be quoted in New Zealand dollars. the big swell store will not be liable for any import or customs taxes that may apply to your order.
In some instances, deliveries may be dispatched directly from our suppliers. the big swell store will only work in this manner with reputable and practiced businesses. Should you not receive your courier package within 3-5 working days within New Zealand or 2 -3 weeks for Overseas Orders, please contact us on 0800 MUMMY STORE or +64 021 481 997.
Customer Delight & Returns / Refunds
the big swell store is committed to providing customer delight. We are proud of our products, service and our customers. If for any reason you are not 100% happy we would like to know immediately so that we may correct this. We are constantly reviewing your feedback to improve and enhance your shopping experience. If you would like to tell us what you think please send us an email to store@thebigswell.com.
As a the big swell store customer, you can be assured that we will refund by payment option originally used or exchange any goods that you are not happy with. Any items returned will need to be received by the big swell store in shop condition with original packaging and all related documentation within 14 working days of the invoice date.
If any part of your order arrives damaged, faulty or is not the correct product please notify us immediately and we will organise for the item to be collected at our expense and a replacement product sent to you.
Exchanging sizes, colours etc is simple upon the return of the product is in shop condition and the availability of an appropriate alternative. Should a replacement not be available we will happily refund your money.
Should any product fail we would do everything possible to see that the manufacturer fixes or replaces the product to your satisfaction. As the big swell store is a New Zealand retailer you can be further assured that we must comply with the Consumer Guarantees Act administered by the Ministry of Consumer Affairs.